2010.07.31

Kindle and Parochial Thinking.

A few days ago Amazon presented the new Kindle and started taking pre-orders for the device. On the frontpage of both amazon.com and amazon.co.uk, Jeff Bezos, the founder and CEO of the company made the announcement in typical Amazon fashion.

I always liked the Kindle, but was — for a long time — convinced that the amount of money Amazon was asking was way too much. I also wanted the ability to load my own PDFs and other documents, so the early models were not particularly attractive; I always believed that the price of devices of this class would go down significantly as the world shifted to an e-book based economy (vs the old paper format). Indeed this happened, and the new Kindle seemed like a decent step forward for an already interesting device.

As a European, living in an EU country that doesn’t have its own ‘national’ Amazon store, I depend on Amazon.co.uk for most of my purchases; the reasons are twofold and pretty common sense: the shipping cost from the States is much higher and the Import Duty levied for any products shipped from countries outside of the EU makes any such purchase unattractive. This is currently the case for all customers in European countries; except for those having their own ‘national’ Amazon stores, namely Britain, France and Germany in which case they just order from their local stores.

With this in mind, I paid a visit to amazon.co.uk’s Kindle page looking for the pre-order button. And there is was, along with a sign telling international customers to visit the international page of Kindle at amazon.com.

And that’s the problem; I don’t want to use amazon.com to get my Kindle, but I really want to get one. It is available on amazon.co.uk, but that’s only open to customers ordering it from the UK. Which is a shame, as there’s several hundred million people in Spain, Portugal, Italy, Greece, Poland, Scandinavian countries, Belgium, the Netherlands, and the other EU27 countries that don’t have their own amazon stores that might want to get the Kindle but will not pay the premium cost (additional shipping from the US and import duty — sometimes as high as 20%) that ordering from the US mean.

On the same day I called Amazon (US) and talked to ‘Chad’ about this. He was very friendly and polite, he explained to me that this was a valid concern and that he understood it. He promised that he would take this up with whoever was responsible about Amazon’s policy regarding the sale of Kindle in the European market.

A few minutes after hanging up with Chad, I got an automated email from Amazon asking me whether Chad was helpful. Sadly such systems are more often than not totally incapable of reflecting the real issues with customer support. Chad was as helpful as he could’ve been; he was polite, friendly and competent. But no matter how nice and good he was he couldn’t help me, because that’s not his job. It’s the job of an executive that doesn’t get ‘rated’ by customers and whose parochial thinking in marketing the Kindle in Europe will probably cost the company a lot of money in the near future.

I hope Amazon realises this and allows Europeans to order Kindles from their EU stores. Sadly, while I am sure that Chad will forward my message and explain the situation to his supervisor, I seriously doubt whether those responsible will realise their mistake in time. Let’s see if they prove me wrong.

20 comments


»  The Books – The Way Out (2010)

The Books are back! After four — long — years The Books return with The Way Out. An album upon which they’ve worked for a year and a half, it is a gradual evolution of their fantastic work of the early to mid 2000s. Familiar, yet daring in parts, The Way Out felt like ‘more of the same’ at times, with some notable exceptions (e.g. ‘I Didn’t Know That’). The ‘experiment’ that was Books keeps going; The Way Out may be interesting, true to The Books heritage, and evolved, but somehow the end-result is not as immediately attractive as their previous works.

comments

» Nokia. A Company in Denial.

Arrogant. Disoriented. Unfocused. Accurate characterisations of Nokia? Perhaps. Still, who’d have thought in the early 2000s that the market leader of mobile phones, one of the most innovative companies in its field that owned the European market would be the dying king of the 2010s; high volume sales of silly feature phones, low profit margins, a chaotic software ecosystem, little to no mindshare in the most important, lucrative segments. Perpetually in denial about its ageing Symbian stack, its schizophrenic Maemo/Meego stack, its unstable, ever-changing APIs and the amateurish, mediocre, unpolished user-experience its products provide. So many unappealing devices. A nervous acquisition of Navteq in 2008 for $8.1bn upon that the company never capitalised, while Google and Tomtom keep offering less while gaining so much more from their users (e.g. Ovi Maps has had free navigation for a while and no one seems to care). Its repeated failed attempts to create a mobile service ecosystem/platform (n-gage, MOSH and now Ovi).

Prediction: With the N8 not being out until later this year and already looking like a device that should’ve been out in 2009, Nokia’s future certainly looks bleaker than it thinks. Unless it wakes up, ditches Symbian for good and makes Meego something more than the mickey-mouse platform it currently is soon, I can’t see how it will ever manage to compete with the super-polished iOS or the lightspeed-evolving Android. (The verdict is still out on Windows Phone 7)

4 comments

»  Rails3 Critique Tidbit: html_safe, raw() and h.

One of the most annoying thing with Rails has always been how it provides for convenience at the expense of uncertain (and sometimes shady) abstraction implementations. It’s a great framework for prototyping, yet there are reasons why quite a few people are skeptical about it.

Nevertheless, in the truest tradition of Ruby, Rails provides a pretty clean way to do web application development. Rails 3, the latest incarnation of the framework builds upon a solid foundation, offering great improvements in many areas. But not everywhere.

Take for example the html_safe string escaping that supersedes ‘h’. In Rails 3, all input strings are automatically escaped, unless the developer passes the string through raw() before the string. That’s fine, as it’s bound to make sloppy developers safer by forcing them to go out of their way to leave the string unescaped. One of the issues with this, however, is how the old way of escaping, ‘h’, is still around in some cases: say when you want to render a link using link_to and you use raw to provide formatting to your link (via span) and include some part of user provided input (as found in the example provided in the xss and scripting screencast at 02:20), then you have to resort — once again — to using ‘h’.

This is confusing and inconsistent; if all strings are automatically escaped, you’d expect input variables to be automatically escaped too, even if included in strings using raw().

comments

»  Changing our mode of thinking

Despite appearances, this goes well beyond Marxism vs. Capitalism (thinking in such one-dimensional terms would be degrading to anyone doing so). The issues that have surfaced through the world economic crisis of the late 2000s could not have been part of a ‘socioeconomic’ theory from the 19th century, the 1930s or the 1950s or even a modern one. The debate should not be about whether Hayek/Friedman were right (they never were), whether Keynes was, or whether Marx’s arguments hold any water nowadays (some still do, but a lot of them clearly don’t). Economic theories usually seem to fail exactly because they try to explain human activity in simplistic terms while struggling to prove a central thesis. That’s not how the world works however. Deregulation has meant that the global finance sector has really gone wild in the past thirty years or so, and — in the end — markets and the financial deregulation can and have failed with detrimental results to families, businesses and societies as a whole. We don’t need to explain everything or prove a meaningless thesis regarding markets, statism or innovation; we don’t need to explain human frailty, culture or institutions. If anything, the central argument here is that a viable capitalism is one that exists under a fair, well-defined set of rules, one that fosters innovation and competition and one that respects the dignity of the vast majority of the population, the environment and those extra-economic aspects of human civilisation, like the arts, philosophy and history. We’re nowhere close to having that at the moment. Is it possible?

[via talos]

comments

Download Spinalonga's Podsafe rock music for your podcast. From Athens, Greece, with love.'