Category Software

CounterPath

Earlier this month I wrote about eyeBeam on the Mac. Besides that it truly sucks --- it's probably the worst money I've ever spent on software, I am now convinced that this is the least courteous, customer-centric company I've had any dealing with in my life. A visit to their support forum quickly shows how their representative, Mr. Derek Jacobs, responds to customer feedback, problem reports and requests. Mr Jacobs is perhaps the worst customer liaison on a corporate forum, hotline or other form of communication I've come across. He is discourteous, arrogant, ignorant as to the company's products deficiencies, overzealous in his moderation of seemingly inappropriate posts and --- last but not least --- refusing to actually read, comprehend, convey and report on customer posts and the respective development effort. I am curious whether the company's apparent engineering and customer support deficiency is the result of Mr. Jacobs' inability to effectively liaise between customers and engineering, or whether the whole company is bent on pissing people off with subpar products and poor customer support. In any case, it is a shame CounterPath is probably the largest SIP softphone developer globally and the available options in this market are extremely limited. Despite this, my recommendation, whatever your needs may be, is to stay well clear of their products. Such companies are not worthy of your custom. Update: Hours after posting this I was contacted by CounterPath and was offered assistance with their products. I am happy to see that at least they are willing to make an effort --- albeit an insufficient one --- to engage with their customers' problems. Hopefully it will be followed by a respective update of the company's currently dysfunctional products.

HRDL 1.05

HRDLΔιαθέσιμη είναι η νεα έκδοση του HRDL. Δεν είχα σκοπό να ασχοληθώ μαζί του, καθώς το νεο widget που θα επιτρέπει αναζητήσεις και από τις δύο κατευθύνσεις βρίσκεται υπο ανάπτυξη εδώ και καιρό (και όταν βρώ χρόνο θα το τελειώσω), όμως ο ΟΤΕ με πρόλαβε, άλλαξε τις σελίδες του αναγκάζωντας με να κάνω κάποιες αλλαγές στο HRDL ώστε να εξακολουθεί να λειτουργεί. Συγκεκριμένα, ο ΟΤΕ πλέον επιστρέφει δεδομένα σε ISO-8859-7 (έλεος!) αλλά σαν να μην έφτανε αυτό έχει προσθέσει server-side καθυστέρηση 10 δευτερολέπτων (έλεος2) Το γεγονός πως το νούμερο της τηλεφωνικής υπηρεσίας καταλόγου της ίδιας εταιρίας εμφανίζεται 3 φορές στη σελίδα καθώς και το γεγονός πως η υπηρεσία αυτή κοστίζει στον πελάτη και συνεπάγεται κέρδος για τον ΟΤΕ, ίσως εξηγεί (μαζί με τη προφανή αποτροπή 'robot' από την όργωση των δεδομένων από τον ΟΤΕ) γιατί έκαναν τη, δωρεάν, δικτυακή υπηρεσία στο whitepages.gr από κακή, χειρότερη. Δυστυχώς η τεχνιτή χρονική καθυστέρηση επηρεάζει και το HRDL. Τα παράπονά σας σχετικά με τις αλλαγές στην ταχύτητα εμφάνισης των αποτελεσμάτων στο whitepages.gr στον ΟΤΕ. :/

A plan that will mandate the use of open standards and open source software government-wide

Say the Dutch. And that's excellent news. Government is perhaps the foremost market segment where open source can thrive, evolve and gradually be positioned so as to make inroads in the enterprise. Holland plans to be running open software by mid 2008 at a national (central government) level and 2009 for local and state organisations. Interestingly, according to The Register, the bill was not opposed in parliament, despite Microsoft's protests; on the other hand, I'm sure that many in the Netherlands may be somewhat frustrated by this, although in the longterm I'm sure they'll appreciate the difference. The message is clear: Open Up or be excluded. Who's next?

Αθηνόραμα Σινεμά OpenSearch Plugin

Athinorama Cinema SearchΓια τους σινεφίλ κατοίκους Αθηνών, ίσως κόψει μερικά δευτερόλεπτα από την αναζήτηση κινηματογράφου για την ταινία επιλογής τους. Απαιτεί browser με υποστήριξη OpenSearch 2.0. Έχει δοκιμαστεί σε Firefox 2.0 και Internet Explorer 7.0. Καλές αναζητήσεις!

eyeBeam on the Mac

A Software Nightmare Many of you may have heard of X-Lite, a very common and arguably the most full-featured softphone around. This is a free application that supports SIP telephony and essentially allows you to register to your SIP provider and place calls to other people over your internet connection. X-Lite is developed by CounterPath […]

Exploring Android: Preliminaries

Android is out and it seems pretty well designed. This is the first of what’s hopefully going to be a series of articles covering Android from cosmix.org. It’s also going to be the least technical in nature as I haven’t had much time to play around with it and also because introductions should rarely be […]

Dalvik: The new name of Sun's worst nightmares.

An excellent article about Java on Android, Sun's licensing trickery, Google's checkmate the slanted meaning of Openness. A must read. Also read this for a retrospective view of the open sourcing of Java one year ago.

Injury to Insult.

One of my main annoyances with OS X since 10.0 was Terminal.app. My UNIX background requires a decent terminal application and Terminal.app more or less traditionally embodied everything that can possibly be wrong with a terminal application. Up until Leopard, Apple had paid little attention to it and many people had forsaken it for applications such as iTerm. Sadly I never quite liked iTerm, I don't fancy starting X11 up just for the terminal and so I ended up tolerating Terminal.app and hoping that Apple would fix it in the future. I couldn't --- and still can't --- understand how Gnome and KDE provide so much more powerful terminal applications and Apple, the goliath of usability and design, provides such a ridiculous terminal. Or can I? In Mac OS X Leopard, Apple revamped its terminal application. Unfortunately the revamp is nothing but insulting to those people that are most probably going to be using it the most. One of the longstanding issues with the previous versions was the inability to set the ANSI colours so that coloured text could be legible under dark or light backgrounds. In 10.5 Apple has introduced several 'themes', including a number of dark themes provided by the company, (viz. 'Pro'), that use dark backgrounds. Yet actually using those themes is practically impossible with the OS X default ANSI colours and there's no way to change these colours: they are still hard-coded in the binary. The usual solutions are still there, using InputManagers, SIMBL etc. or giving up on Terminal.app and switching to another terminal application, yet so is my dislike for any of those solutions. Given the work that Apple has clearly put in providing the 'theming' functionality --- including a wholly new configuration system and theme inspector it's quite perplexing why they 'omitted' providing support for setting the ANSI colours given that it's been one of the most commented upon, criticised omissions of this application for the past six years. If anything it seems to me like Apple is taunting its users with such ridiculous 'improvements' and the completely needless attention to detail (e.g. 'live' thumbnails on the terminal inspector!), while it ignores real problems faced by those that make use of its software.

Lucida Grandε.

This has been itching me ever since I installed Leopard. Lucida Grande, the ‘default’ font for much of OS X’s UI has been ‘upgraded’ to version 6.0. This wouldn’t be a problem (or even noticeable) if the new Lucida Grande hadn’t replaced the glyph for the hellenic character epsilon with the ugliest, most striking version […]

FakeStevey got it…wrong.

Check this post by Fake Steve Jobs. It's hilarious and not just because it nails what the real Steve Jobs probably thinks of Openness, but also because it highlights what was always wrong with his approach: whenever his companies were weak (NeXT in the late 80s and early 90s, Apple in the late 90s and early 2000s) he touted Openness, standards and formed alliances with other companies. Take Adobe's Display PostScript in NeXTSTEP, Darwin, Display PDF, OpenGL, OpenAL, CUPS, UNIX certification, gcc and a number of other standards, APIs, libraries and applications between 2001 and today in OS X or his 'agreement' with Microsoft in 1997. But just when things do well, he tries to usurp the dominant position, showing complete disregard to their partners, development community, users and sometimes even employees. In my discussions about Android with friends over the past day I compared Google with Microsoft in the 80s. Many have done the same. This comment by 'chickenface' in the linked article is, I believe, representative of how I see Android evolving and eventually dominating the market:
This is 1984, the iphone is the 128K Mac, and GPhone is the PC. Look, there's no actual consortium; there's Google and its customers. Kinda like Apple and AT&T, but they've got so many customers we're calling it a consortium. When're you gonna get this straight: Microsoft were like the Klingons - we made a sort of peace with them and held our nose. Google, they're way worse -- they're the Borg.